Standard Support Program

The DVI Standard Support delivers the following to your organization:

• Sustained system integrity – Provides a range of tools and services designed to maintain the technical robustness of your application.

• Response to technical disruptions – Provides support for mission-critical business processes, with around-the-clock issue resolution and escalation, including 24x7 access to the DVI Trouble Ticketing System for service for break/fix resolution.

• DVI Standard Support, you gain the following business benefits:

  • Reliable response to technical disruptions

  • Customer-enabled business process optimization

  • Sustained system integrity

Professional  Support & Maintenance Program

Professional Support  maintenance offering is a comprehensive package designed to meet the needs of large enterprise customers.  The program offers an annual contract, making your support costs affordable and predictable over a 12-month period.  You can

 

Premium Support Program
The highest level of support expertise and responsiveness for your mission critical DVI solution.  The DVI Advantage Support Program offers personalized and priority support coverage.

Program Features and Benefits -

• Personalized support: Enjoy a support program tailored to your specific solution needs
• Designated specialists: You have direct access to world class Adobe specialists with critical knowledge of your environment to ensure your concerns and issues are addressed and resolved quickly
• Accelerated support: Your designated team operates in your region and directly handles your support cases and escalations on a 24x7 basis
• Enhanced SLA: Enjoy enhanced SLA on targeted response time for critical business issues